Refund policy
Last updated: 8/8/2026
We'd rather you decide correctly before you order than send something back after. That's why we tell you plainly on every product page what our products do and what they don't.
That said, here's exactly where you stand.
45-Night Promise
Follow the directions for 45 nights. If you genuinely can't see a difference, message us on WhatsApp and we'll refund you in full.
You keep the product. We won't ask you to return an opened skincare item — nobody else can use it, and we'd rather not put you through the trouble.
To claim, message us within 45 days of delivery with your order number and a short note about what you experienced. Refunds are processed within 7 working days.
Damaged, faulty, or wrong item
If your order arrives damaged, faulty, or isn't what you ordered, send us a short video on WhatsApp within 30 days of delivery and we'll replace it free of charge.
Please keep the original packaging until the matter is resolved.
Change of mind
We don't accept returns for change of mind. Skincare is a personal-use product and once it's been delivered it can't be resold.
If you're unsure whether something is right for you, message us on WhatsApp before you order — we'd genuinely rather answer your question than process a return.
Damage during delivery
If the parcel arrives visibly damaged, you can refuse it at the door. Message us afterwards and we'll arrange a replacement at no cost.
What isn't covered
- Change of mind or no longer wanting the item
- Products used contrary to the directions on the product page
- Claims made after the stated timeframes
- Products purchased anywhere other than this store
Cancelling an order
You can cancel any time before dispatch. Message us on WhatsApp as soon as possible — once the parcel has left the warehouse we can't stop it, but you can simply decline it at the door.
Contact
Chat with us on WhatsApp · Email: safaya.ae@gmail.com We reply within a few hours, every day.